Legal

Terms of Use

Klove AI Pty Ltd

Effective: March 2026

1. Agreement to Terms

These Terms of Use ("Terms") constitute a legally binding agreement between you ("you" or "your") and Klove AI Pty Ltd (ABN pending) ("klove", "we", "us", or "our") governing your access to and use of the klove platform at https://klove.ai, including any related applications, tools, APIs, and services (collectively, the "Service").

By creating an account, accessing, or using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and our Privacy Policy. If you are using the Service on behalf of an organisation, you represent and warrant that you have the authority to bind that organisation to these Terms.

If you do not agree with these Terms, you must not use the Service.

2. Description of Service

klove is an Agent Presence Platform that provides the following capabilities:

Prompt tracking: Automated monitoring of how your brand appears in AI-generated responses across platforms such as ChatGPT, Perplexity, Gemini, Claude, and others. This is performed through automated browser sessions that submit prompts and capture responses.
Edge delivery: Tools to generate and deploy edge middleware (such as Cloudflare Workers and Vercel middleware) that detect AI agent traffic to your website and serve AI-optimised content to those agents.
Agent pages: A builder for creating curated, AI-optimised representations of your business that are served to AI agents in place of your standard website.
Bot traffic analytics: Dashboards showing which AI agents visit your website, how they were detected, and what content they were served.
Workflows: A visual automation builder for generating content, managing agent pages, and running prompt checks.
Source and citation tracking: Analysis of which URLs and domains AI platforms cite when discussing topics relevant to your brand.

We reserve the right to modify, suspend, or discontinue any feature of the Service at any time, with or without notice.

3. Account Registration

To use the Service, you must create an account by providing a valid email address and creating a password, or by authenticating through a supported third-party provider (such as Google). You agree to:

Provide accurate, current, and complete information during registration
Maintain the security and confidentiality of your login credentials
Promptly update your information if it changes
Accept responsibility for all activity that occurs under your account
Notify us immediately if you suspect unauthorised access to your account

You must be at least 18 years of age to create an account and use the Service. We reserve the right to suspend or terminate accounts that violate these Terms.

4. Workspaces and Access

The Service is organised around workspaces. Each workspace represents a business or brand and contains its own prompts, agent pages, edge deployments, and analytics data.

4.1 Roles and Permissions

Workspace members are assigned one of three roles:

Admin: Full access, including the ability to manage members, delete resources, configure edge deployments, and manage workspace settings.
User: Can create and edit prompts, agent pages, workflows, and other resources, but cannot delete resources or manage members.
Viewer: Read-only access to all workspace data.

4.2 Invitations

Workspace admins may invite others to join a workspace by email. Invitations expire after 7 days. The inviting admin is responsible for ensuring that invited individuals are authorised to access the workspace data.

4.3 Data Isolation

Each workspace's data is isolated through database-level security controls (Row-Level Security). Users can only access data within workspaces where they have been granted membership. We do not share data between workspaces or between customers.

5. Acceptable Use

You agree to use the Service only for lawful purposes and in accordance with these Terms. You must not:

Use the Service to violate any applicable law, regulation, or third-party rights
Submit prompts designed to generate illegal, harmful, defamatory, or misleading content
Use the Service to conduct competitive intelligence in a manner that violates the terms of service of the AI platforms being monitored
Attempt to gain unauthorised access to other users' workspaces, accounts, or data
Use the Service to scrape, harvest, or collect personal information of any individuals
Deploy edge middleware that modifies, intercepts, or redirects your visitors' traffic in a deceptive manner
Use agent pages to present false, misleading, or deceptive information about your business to AI agents
Reverse-engineer, decompile, or attempt to extract the source code of the Service (except where expressly permitted by law)
Interfere with or disrupt the Service, its servers, or the networks connected to it
Resell, sublicense, or provide access to the Service to third parties without our written consent, except through the workspace invitation feature

We reserve the right to suspend or terminate your account if we reasonably believe you have violated these Terms.

6. Prompt Tracking and AI Platform Interactions

The prompt tracking feature operates by submitting your configured prompts to third-party AI platforms through automated browser sessions. You acknowledge and agree that:

The responses captured by the Service are generated by third-party AI platforms, not by us. We do not control, endorse, or guarantee the accuracy, completeness, or reliability of these responses.
AI platform responses are inherently variable. The same prompt may produce different responses at different times, from different locations, or across different sessions. Metrics such as visibility, position, and sentiment are statistical indicators based on sampling, not absolute measures.
We interact with AI platforms as a logged-out user to simulate the average user experience. We do not guarantee that results will match the experience of a specific user with personalised settings, history, or location.
You are responsible for ensuring that your use of the prompt tracking feature complies with the terms of service of the AI platforms being monitored. We make reasonable efforts to interact with these platforms in a manner consistent with normal usage, but we cannot guarantee that AI platform operators will not restrict or block automated access.
Prompt tracking results are provided for informational and analytical purposes only. They should not be relied upon as the sole basis for business decisions.

7. Edge Middleware and Deployments

The Service allows you to generate edge middleware code (such as Cloudflare Workers or Vercel middleware) for deployment on your own infrastructure. You acknowledge and agree that:

The generated middleware code is deployed to and runs on your own infrastructure (e.g., your Cloudflare account, your Vercel project). You are responsible for the deployment, configuration, and operation of this code on your infrastructure.
The middleware detects AI agent traffic using user-agent pattern matching, IP range verification, and other techniques. Detection methods are provided on a best-efforts basis and may not identify all AI agents or may occasionally misidentify traffic.
You are responsible for ensuring that your use of edge middleware complies with all applicable laws, including privacy laws, consumer protection laws, and any terms of service applicable to your website or hosting provider.
You must not use edge middleware to deceive human visitors, block legitimate access to your website, or serve content that is materially different from what your business actually offers.
We may update the bot detection patterns, agent page serving logic, or event reporting format from time to time. You are responsible for re-generating and re-deploying middleware to receive updates.
Event data reported by your edge middleware back to the Service is used to power your analytics dashboard. We do not collect the personal information of your website visitors through this mechanism.

8. Agent Pages

Agent pages are AI-optimised representations of your business served to AI agents. You acknowledge and agree that:

You are solely responsible for the accuracy and completeness of the content on your agent pages. Agent page content may be consumed, summarised, and represented by AI agents to their users.
Content published on agent pages should be truthful, not misleading, and consistent with the actual products, services, and capabilities of your business.
We may provide tools to generate content for agent pages using AI (via workflows), but you are responsible for reviewing and approving all content before publication.
We do not guarantee that any AI agent will discover, read, or accurately represent the content of your agent pages.

9. Intellectual Property

9.1 Our Intellectual Property

The Service, including its software, design, user interface, documentation, bot detection algorithms, edge middleware templates, and all related intellectual property, is owned by Klove AI Pty Ltd and is protected by Australian and international copyright, trademark, and other intellectual property laws.

We grant you a limited, non-exclusive, non-transferable, revocable licence to access and use the Service in accordance with these Terms for the duration of your subscription.

9.2 Your Content

You retain ownership of all content you create, upload, or configure within the Service, including your agent page content, prompt configurations, workflow definitions, and business information.

By using the Service, you grant us a limited licence to use, process, store, and display your content solely for the purpose of providing, maintaining, and improving the Service. This licence terminates when you delete your content or close your account.

9.3 Generated Edge Middleware

Edge middleware code generated by the Service is provided to you under a perpetual, royalty-free licence for deployment on your own infrastructure. You may modify the generated code for your own use. You may not redistribute, resell, or sublicense the generated code as a standalone product.

9.4 Feedback

If you provide us with feedback, suggestions, or ideas about the Service, you grant us an unrestricted, irrevocable, royalty-free licence to use that feedback for any purpose, including improving the Service.

10. Fees and Payment

Certain features of the Service may require a paid subscription. If you subscribe to a paid plan:

Fees are as displayed on our pricing page at the time of subscription and are charged in advance on a monthly or annual basis.
Payment is processed by our third-party payment provider. You agree to provide accurate billing information and authorise recurring charges.
We may change our pricing with at least 30 days' notice. Price changes will apply from your next billing cycle after the notice period.
If payment fails, we may suspend your access to paid features until payment is resolved. We will make reasonable efforts to notify you before suspension.
Refunds are handled on a case-by-case basis. Contact us at support@klove.ai for refund enquiries.

We may offer a free tier or trial period with limited functionality. Free tiers and trials may be modified or withdrawn at any time.

11. Service Availability and Support

We will use commercially reasonable efforts to maintain the availability of the Service, but we do not guarantee uninterrupted or error-free access. The Service may be temporarily unavailable due to:

Scheduled maintenance (we will provide advance notice where practicable)
Unscheduled maintenance or emergency repairs
Third-party service outages (e.g., Supabase, Vercel, Railway, Cloudflare)
AI platform changes that affect prompt tracking functionality
Events beyond our reasonable control

Support is available via email at support@klove.ai. Response times may vary depending on your subscription plan.

12. Disclaimers

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

Without limiting the foregoing, we do not warrant that:

The Service will meet your specific requirements or expectations
Prompt tracking results will be accurate, complete, or reflect the experience of any particular user
AI platforms will continue to allow automated access or will not change their responses, interfaces, or policies
Edge middleware will detect all AI agents or will never misidentify traffic
Agent page content will be discovered, consumed, or accurately represented by any AI agent
The Service will be uninterrupted, timely, secure, or free from errors

You acknowledge that the AI search visibility landscape is rapidly evolving and that the effectiveness of the Service depends on factors outside our control, including the behaviour of third-party AI platforms.

13. Limitation of Liability

To the maximum extent permitted by law:

Klove AI Pty Ltd, its directors, employees, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of business opportunity, or loss of goodwill, arising out of or in connection with your use of the Service.
Our total aggregate liability for all claims arising out of or relating to these Terms or the Service shall not exceed the total fees you have paid to us in the twelve (12) months immediately preceding the event giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability under the Australian Consumer Law for failure to comply with consumer guarantees.

14. Indemnification

You agree to indemnify, defend, and hold harmless Klove AI Pty Ltd, its directors, employees, and affiliates from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or in connection with:

Your use of the Service in violation of these Terms
Content you create, publish, or make available through the Service (including agent page content)
Your deployment and operation of edge middleware on your infrastructure
Your violation of any applicable law or third-party rights
Any claim by a third party related to AI agent interactions with your agent pages

15. Termination

15.1 Termination by You

You may close your account and stop using the Service at any time by contacting us at support@klove.ai or through the account settings in the Service. Upon account closure, your access to the Service will cease and your data will be deleted in accordance with our Privacy Policy.

15.2 Termination by Us

We may suspend or terminate your account and access to the Service at any time if:

You materially breach these Terms and fail to remedy the breach within 14 days of notice
You engage in conduct that we reasonably believe is harmful to other users, to the Service, or to third parties
Your account has been inactive for more than 12 consecutive months on a free plan
We are required to do so by law or regulation
We discontinue the Service (with at least 30 days' notice)

15.3 Effect of Termination

Upon termination, your right to use the Service immediately ceases. We will retain your data for 30 days after termination to allow you to request an export, after which it will be permanently deleted unless retention is required by law. Edge middleware deployed on your own infrastructure will continue to function but will no longer receive updates or report events to the Service.

16. Data Export

You may export your data from the Service at any time during your active subscription. Exportable data includes prompt tracking results, source citation data, and agent page content. Export is available in CSV format through the Service interface or upon request to support@klove.ai.

17. Modifications to Terms

We may update these Terms from time to time. If we make material changes, we will notify you by email or through a notice in the Service at least 30 days before the changes take effect. Your continued use of the Service after the effective date of the updated Terms constitutes your acceptance of the changes.

If you do not agree with the updated Terms, you must stop using the Service before the changes take effect and may request account closure and data export.

18. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of New South Wales, Australia, without regard to its conflict of laws principles.

Any dispute arising out of or in connection with these Terms or the Service shall be resolved as follows:

The parties shall first attempt to resolve the dispute through good-faith negotiation for a period of at least 30 days.
If the dispute is not resolved through negotiation, either party may commence mediation administered by the Australian Disputes Centre (ADC) in Sydney.
If the dispute is not resolved through mediation within 60 days, either party may commence proceedings in the courts of New South Wales, Australia.

Nothing in this clause prevents either party from seeking urgent interlocutory relief from a court of competent jurisdiction.

19. General Provisions

Entire agreement: These Terms, together with our Privacy Policy, constitute the entire agreement between you and us regarding the Service and supersede all prior agreements and understandings.

Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue in full force and effect.

Waiver: Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

Assignment: You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations without restriction.

Force majeure: We shall not be liable for any failure or delay in performance due to circumstances beyond our reasonable control, including natural disasters, acts of government, internet or telecommunications failures, AI platform policy changes, or third-party service outages.

Notices: Notices to you will be sent to the email address associated with your account. Notices to us should be sent to legal@klove.ai.

20. Contact Us

If you have any questions about these Terms, please contact us:

Klove AI Pty Ltd
Level 1, 457-459 Elizabeth Street, Surry Hills, NSW 2010, Australia
Legal enquiries: legal@klove.ai
Support: support@klove.ai
Website: https://klove.ai